Shipping policy
Shipping Policy
Effective Date: April 2026
At Fresca Freeze Dry, we aim to get your order to you as quickly and safely as possible.
1. Shipping Locations
We currently ship within New Zealand and Australia only.
If you are interested in other areas of international shipping, please contact us at frescafreezedry@gmail.com.
2. Processing Times
- Orders are processed within 1–4 business days
- Orders are not processed on weekends or public holidays
- During busy periods or promotions, processing times may be slightly longer
You will receive a confirmation email once your order has been dispatched.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
4. Delivery Timeframes
Estimated delivery times after dispatch:
- North Island: 1–4 business days
- South Island: 2–7 business days
- Rural addresses: Please allow an additional 1–3 business days
Please note these are estimates only and may vary due to courier delays.
5. Courier Services
We use trusted New Zealand courier services to deliver your order.
Free Shipping We offer free standard shipping on all New Zealand orders over $65. We want getting your freeze-dried fruit snacks to you to be as easy as possible!
Rural Delivery We love our rural customers! However, our courier charges an additional fee for deliveries to rural addresses, and we pass this on at cost.
- Orders under $100 to a rural address incur a $5 rural delivery surcharge at checkout.
- Orders $100 and over to a rural address receive free rural delivery — our way of saying thanks for stocking up!
Not sure if your address is classified as rural? Rural delivery typically applies to addresses outside main urban centres and some provincial towns. If you're unsure, feel free to contact us before placing your order and we'll check for you.
Standard Delivery Timeframes (Add your typical delivery times here — e.g. 2–4 business days urban, 3–6 rural)
Questions? If you have any questions about your delivery, get in touch at hello@frescafreezedry.co.nz and we'll sort it out.
Once your order has been shipped, you will receive a tracking number via email so you can follow its progress.
6. Delivery Issues
Incorrect Address:
Please ensure your shipping details are correct at checkout. We are not responsible for orders sent to incorrectly provided addresses.
7. Damaged Goods
If your order arrives damaged:
- Please contact us within 48 hours of delivery
- Include your order number and photos of the damaged items
We will work with you to arrange a replacement or refund where appropriate.
8. Authority to Leave
By placing an order, you authorise the courier to leave your parcel in a safe place if no one is available to receive it, unless otherwise specified.
Fresca Freeze Dry is not liable for parcels lost or stolen after delivery has been confirmed.
9. Contact
For any shipping-related questions, please contact:
Email: frescafreezedry@gmail.com